Case study

Clueless

Application
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Clueless is an online art marketplace designed to provide a platform for artists to showcase and sell their artwork to a global audience. The marketplace aims to connect artists with buyers, making it effortless for art enthusiasts to discover and purchase artwork from around the world.

Problem Statement

  • Seamless User Experience: The primary challenge was to create a platform that offered a seamless and user-friendly experience for both artists and buyers. This involved developing an interface that allowed artists to effortlessly upload and manage their artwork while providing buyers with intuitive search and purchase capabilities.
  • Secure Transactions: The marketplace needed a reliable and secure payment system to ensure the safety and security of transactions.

Results

1. Enhance User-Friendly Art Upload

  • Key Result 1: Achieved a 55% reduction in the time required for artists to upload and manage their artwork.
  • KPI 1: Measured the time taken for artists to complete the artwork upload process.

2. Improve Search Function Efficiency

  • Key Result 2: Reduced the average search time for buyers by 40%, ensuring quicker and more accurate results.
  • KPI 2: Monitored the average time taken by buyers to find artwork matching their criteria.

3. Connect Artists with a Wider Audience

  • Key Result 5: Expanded the artist community by 35% as more artists joined the platform.
  • KPI 5: Measured the growth in the number of artists actively using the platform.

UX Research

  • User Surveys: In-depth user surveys were conducted to glean insights into the specific pain points and needs of job seekers and employers.
  • Usability Testing: Rigorous usability testing was executed to ensure the platform's user-friendliness and efficiency.
  • Feedback Integration: Continuous collection and analysis of user feedback played a pivotal role in steering the design and feature enhancements to meet users' expectations.

Design

  • Artist-Focused Interface: The design of Clueless prioritized the needs of artists. The interface was tailored to simplify the process of uploading and managing artwork. Intuitive controls and a user-friendly dashboard allowed artists to showcase their creations effortlessly. Visual elements and a clear layout made it easy to organize portfolios, set prices, and interact with potential buyers.
  • Buyer-Centric Search Function: For art enthusiasts, the design incorporated an efficient search function. This feature included user-friendly filters, a visually engaging layout, and a streamlined checkout process. The design aimed to provide a visually pleasing and engaging environment where buyers could explore artwork by style, artist, and medium with ease. The search functionality ensured that users could quickly discover and purchase the art they loved.
  • Trust-Building Aesthetics: The design also played a role in building trust among users. It incorporated visually appealing elements, such as secure payment badges and a clear rating and review system. The layout emphasized transparency and safety, reinforcing the marketplace's commitment to secure transactions and the reliability of the art purchasing experience.

Solution

  • User-Friendly Art Upload: A user-friendly interface was developed for artists, enabling them to easily upload and manage their artwork. Intuitive controls and straightforward navigation made the process hassle-free.
  • Efficient Search Function: For buyers, an intuitive search function was implemented to help them quickly find artwork that met their criteria, whether by artist, style, or medium.
  • Secure Payment System: The platform integrated a secure payment system, ensuring that transactions were safe and secure, providing peace of mind to buyers and artists.
  • Rating and Review System: To enhance the user experience further, a rating and review system was integrated. Buyers could rate and review artwork they had purchased, building trust and providing valuable feedback to artists for improvement.

Process:

  • Discovery & Ideation
  • Research
  • Information Architecture
  • Design
  • Usability Testing

Tools:

  • Figma
  • Miro
  • Adobe Illustrator